Monica Dalla Riva
Chief Design Officer and SVP CX @ Deutsche Telekom
Bio
Senior executive with 27 years of global experience across 3M, Samsung Electronics, Whirlpool Corporation and Deutsche Telekom, leading large-scale transformation in industrial, consumer and technology environments. I specialize in AI-enabled product-led growth and experience transformation, helping organizations turn artificial intelligence into tangible product differentiation, scalable revenue models and premium positioning. I accelerate value creation through: • AI-powered product and service innovation • Experience-driven monetization strategies • Intelligent product ecosystems and data-enabled offerings • Governance models that align innovation with 3–5 year investment cycles I operate at the intersection of AI, product transformation and customer-led growth, translating innovation into measurable business impact. I combine corporate governance discipline with hands-on execution capability, helping organizations move from strategic intent to operational delivery. My focus is not innovation for its own sake, but measurable EBITDA impact.